FAQs

How do I check the status of my order?

You can check the status of your order by registering or logging in on the My Account page. Please note that once you receive notification that your package has shipped, the tracking information will take up to 24 hours to appear in a carrier’s system. If you have any further questions, please contact us.

I received a damaged item. What should I do?

Your satisfaction is our highest priority and we want your shopping experience to be seamless. Please notify us of any damages within 48 hours. We’ll replace the item if it’s still available or issue a full refund, including shipping charges.

How do I change my shipping address for an order?

Please visit the My Account page and click the Addresses tab on the left of the page. Please note, your address must be changed before placing your order.

How do I cancel an item or order?

We’re sorry, but we are unable to cancel items or orders.

I received the wrong item. What should I do?

Your satisfaction is our highest priority, and we want your shopping experience to be seamless. We’ll replace the item if it’s still available or issue a full refund, including shipping charges. Please fill out our return form here. We will contact you with details on how to return the item received in error and the status of the actual item you ordered.

Can I add items to an existing order?

You cannot add items to an existing order but we would be happy to accept a new order for the item(s) you are interested in purchasing.

When will I be charged for my order?

If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

How can I delete or add a new credit card?

Please visit the My Account and click the Payment methods tab on the left of the page.

What methods of payment do you accept?

Grind Life Balance accepts payments from Visa, MasterCard, American Express, Discover and Affirm.

Affirm

For all questions related to your Affirm account please contact Affirm directly: https://helpcenter.affirm.com/s/contact-us.

Does Grind Life Balance charge sales tax?

Grind Life Balance collects sales tax on all orders shipped to states that charge sales tax. If you are having your order shipped to any of these states, tax will be charged at the applicable county rate. Tax rates among counties vary.

Do you accept international billing addresses?

Unfortunately, we cannot accept international billing addresses for credit cards at this time. We can accept only credit cards with U.S. billing addresses.

How do I apply a Promotion to my order?

On checkout, you can enter your Coupon Code in the Cart section. Once entered, click the Apply coupon button

Do you accept international shipping addresses?

Please note that Grind Life Balance does not ship to non-US addresses.

Where do you ship?

Grind Life Balance can ship to street addresses in the 48 contiguous United States. Sorry, at this time, we do not ship to Alaska, Hawaii or U.S. Territories.

How can I track my package?

You can track your order by clicking the Orders tab on the left side of the My Account page. If you have any further questions, please contact us.

How long will it take for my order to arrive?

Click on the order number in the My Account page and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email. Most orders arrive within 4-10 business days after shipment. 

What should I do if I’m missing items from my order?

Since some items are shipped directly from the manufacturer and others are shipped from our warehouse, your purchases may arrive in more than one package. To verify which item(s) may have shipped separately, visit the Orders tab in the left section of the My Account page. If all of your purchases have been marked as delivered and you are still missing items, please contact us immediately.

Is sales tax charged on shipping & handling fees?

Depending on where the order is being shipped, sales tax will be charged on the order subtotal, shipping, and/or handling at the applicable county rate. Tax rates vary among counties

What is your return policy?

Grind Life Balance products are custom made and not eligible for returns or exchanges unless the product is deemed defective.

How do I update my password, email, shipping address, and billing information?

You can update all of your account details by visiting the My Account page.

I forgot my password to log in. How can I request a new one?

From the My Account page you can request your lost password recovery.  A reset link will be sent to the email you used to create your account. 

If you do not receive an email from Grind Life Balance within 10 minutes, please follow the steps below:

Check your email account’s spam or junk folder to see if our email was filtered there.
Request a new password again and be sure that you are entering your email address correctly. (If there are any typos, our email will not reach you.)
Please also add [email protected] to your contacts list to ensure delivery of our emails to your inbox.
If you’ve checked all the above and still do not receive your email, please contact us.

How do I unsubscribe from emails?

If you would like to reduce the number of emails you receive from us you can click unsubscribe in the footer of the last email you received. Please keep in mind, unsubscribe requests take one week to go into effect. You may continue to get our emails while our system processes your request. Thank you for your patience.

How safe is my personal information when I create an account?

Our customers’ safety and privacy are our utmost priority at Grind Life Balance Your data will never be sold to third-party marketers. Please visit our Privacy Policy for details.

Do you price match and/or honor price adjustments?

We do not accommodate price adjustments.

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